FAQ's & Contact Form

What are your lead times?

This is the number one question we are asked. Lead times depend on the product, available machine capacity, acrylic availability and order backlog. Our orders do not come in a predictable stream but rather in groups and batches. That is why our lead times can change almost daily. We are always busy and cannot rush the process. Larger aquariums can take up to six weeks. Some stands also since they are very popular.

Can I modify my order?

In most cases, not without change fees. Once an order is placed, it triggers lots of events such as design review and production scheduling. These activities take time and cost money. Change orders that can be made will incur additional fees depending on the change. What may seem like a tiny request often requires a lot of back end work.

Do you build custom aquariums and stands?

Yes, on a case by case basis. Usually bigger sizes, over 150 gallons. Our minimum custom charge is $750 so if you need something small that is custom, our company may not be the right place for you. 

How can I get a quote for a custom aquarium?

Please begin by using the form below to describe the general details of your desired aquarium. We will give you a preliminary quote and take it from there if there are additional details.

How can I get a hold of customer service?

The best way is by using the form at the bottom of this page. Emails are usually answered within 48 hours, not including holidays and weekends.

How often will I hear from you?

Once your order is placed, our design team begins its review then the production team schedules your order. Just because you do not hear from us does not mean there is a problem with your order or that it is "lost".

If there is a problem or questions, you will be contacted. Otherwise, the next communication will be a completion notification. You can always check in with us at any time.

Why is my order taking longer than the quoted lead time?

Lead times are estimates based on our production history. Lead times can change rapidly with large batches of weekend orders or the result of social media posts.

Do you stock any products?

No. All of our products are custom made to order.

What are your payment terms?

All orders are 100% prepaid. We accept all major credit cards and personal checks. Cash is not accepted. Crypto is not accepted. Personal checks will delay your order until payment clears.

What is your cancellation policy?

You can cancel your order for a full refund up to 24 hours from the time you placed it. For orders that have not been started and cancelled up to one week from order date, there is a 15% cancellation fee. For orders cancelled after one week, or have entered production, the cancellation fee is a minimum 40% and can be up to 70% depending how far along the build has progressed.

How accurate are your capacity descriptions?

Model capacities in product titles can vary significantly due to what is the accepted and customary industry description for a particular model and the actual gallonage. Actual capacities of rectangular aquariums are calculated by using the formula: (LxWxH)/231 where dimensions are in inches and the capacities are measured in gallons.

Do I need a leveling mat for my Tenecor® aquarium?

All Tenecor® aquariums must be placed on a solid top surface or stand but a leveling mat is not required.

Why are some same sized aquariums different prices?

Two equal capacity aquariums may cost significantly different because of their heights, not necessarily their capacities. Taller aquariums require thicker acrylic because of the increased water pressure.

How do you ship your products?

Smaller items usually ship FEDEX or UPS. Larger items such as aquariums and some pre-assembled stands will ship motor freight (Semi-trucks). Almost all orders shipped motor freight are custom crated.

What are your storage charges?

Aquariums, especially the big ones, take up a lot of space. Storage fees are a dollar a gallon per day up to a maximum of $30 per day. For example a small 8 gallon frag tank would cost $8 per day for storage and a 300 gallon tank would cost $30 per day. Please make sure you have arrangements in place to receive your order when we notify you. These storage charges add up quickly.

What is your warranty period?

Our aquariums come with a 15 year warranty.

Do you offer any discounts such as student, military, law enforcement or non-profit?

Not at this time.

Do you sell on Ebay, Amazon, Etsy, Facebook or other social sites?

No, we only sell from one of our websites. If you see a Tenecor® product on these platforms, it is probably from a private party and not from us.

Please use the form below to contact us.